Overview

We want you satisfied with your ToysAsk purchase. Here’s our returns and refund process.

1. Return Eligibility

1.1 Items Eligible for Return

Items may be returned within 30 days of delivery if:

• Unused and in original condition
• Original packaging is intact
• All pieces and accessories included
• No signs of wear, play, or damage
• In resaleable condition

1.2 Non-Returnable Items

• Items that have been played with or used
• Opened or damaged packaging
• Missing pieces or accessories
• Items showing wear or damage
• Custom or personalised products
• “Final Sale” items

2. Return Process

Step 1: Email support@toysask.com within 30 days with order number, item name, photos, and reason for return.

Step 2: We review within 5-7 business days. Approved returns receive shipping instructions.

Step 3: Ship securely in original packaging with your order number.

Step 4: We inspect and process refunds within 14-21 days of receipt.

3. Return Shipping

3.1 Who Pays?

• Defective items: We provide prepaid label
• Wrong item: We provide prepaid label
• Customer changed mind: Customer pays

3.2 Timeline

International returns take 30-60 days to arrive plus 14-21 days to process.

4. Refunds

4.1 Refund Timeline

• Inspection: 5-10 business days
• Processing: 14-21 days
• Bank: 5-10 additional days
• Total: 30-45 days

4.2 Refund Amount

• Full product refund
• Original shipping NOT refunded
• Return shipping NOT refunded

5. Exchanges

Exchange unused items within 30 days for different size/colour/product at same or similar price. Email us with order number and desired replacement.

6. Defective Items

Report within 7 days of delivery with photos. We’ll provide full refund or free replacement.

7. Missing Items

Contact within 48 hours with photos. We’ll investigate and send replacement or refund.

8. Contact Us