1. Agreement to Terms

By using ToysAsk (https://toysask.com), you accept and agree to these Terms & Conditions. If you disagree, do not use this website.

2. Use License

We grant you a limited license to browse and purchase for personal use only. You may NOT:

• Reproduce or distribute content without permission
• Use bots or scrapers to access our Site
• Attempt to hack or reverse engineer
• Remove copyright notices
• Resell products without permission
• Harass staff or other users

3. Product Information

3.1 Accuracy

We strive for accuracy, but:

• Images are representative (colours may vary)
• Measurements are approximate
• International sourcing causes minor variations

3.2 Availability

Products are offered “as available.” We reserve the right to limit quantities, discontinue items, or cancel orders.

3.3 Safety & Age Appropriateness

All toys comply with UK toy safety standards. Parents are responsible for ensuring age-appropriateness. Always supervise children and follow safety instructions.

4. Pricing & Payment

4.1 Prices

Prices shown at checkout are binding. We reserve the right to change prices without notice.

4.2 Payment Methods

We accept credit cards, debit cards, PayPal, Apple Pay, and Google Pay. All payments are encrypted and secure.

5. Shipping & Delivery

5.1 Delivery Areas

We ship within the United Kingdom only.

5.2 Shipping Times

• Standard: 15-30 working days
• Express: 7-15 working days

Times may vary due to customs, supplier delays, carrier delays, weather, or peak seasons.

5.3 Lost or Damaged Packages

Contact within 7 days with tracking and photos. We’ll investigate and arrange replacement or refund.

6. User Accounts

6.1 Account Requirements

• Provide accurate information
• Keep password confidential
• Notify us of unauthorised access

6.2 Eligibility

You must be 18+ to create an account and make purchases.

6.3 Termination

We may suspend/terminate accounts for violating these Terms, fraud, chargebacks, or age violations.

7. Intellectual Property

All website content (text, images, logos) is ToysAsk property. Unauthorised reproduction is prohibited.

8. Limitation of Liability

TOYSASK IS NOT LIABLE FOR indirect, incidental, or consequential damages, personal injury, or data loss. Our liability doesn’t exceed your purchase amount.

9. Warranty Disclaimer

The Site and products are provided “as is” without warranties of merchantability, fitness, or safety.

10. Indemnification

You indemnify ToysAsk from claims, losses, or damages from your violation of these Terms, use of our Site, or user-generated content.

11. Dispute Resolution

Contact support@toysask.com. We’ll attempt resolution within 30 days. These Terms are governed by English law and jurisdiction is in England and Wales courts.

12. Prohibited Activities

• Harassment or bullying
• Offensive or discriminatory content
• Spamming
• Interfering with Site security
• Fraudulent activity

13. Chargebacks & Fraud

Chargebacks without attempting resolution result in account termination. We use fraud detection for all orders.

14. Modifications

We reserve the right to modify these Terms anytime. Continued use means you accept updates.

15. Contact Information